If you're thinking about a career in retail, there are a few essential skills that you will need to get a good job. These skills include customer service, flexibility, communication, attention to detail, and adaptability. You may also be asked to complete a computerized assessment and training program. After you've completed the training, you can apply to stores that are hiring. You will typically need a high-school diploma or GED to apply for these jobs.
Customer service skills
A variety of customer service skills are required to work in a retail environment. Customers must listen and be understood by customer service representatives. They must be able to resolve problems. A strong understanding of technology is a must. Highly valued reps will be able to use online tools to resolve customer problems.
Attention to detail
Many retailers value their employees' attention to detail. In order to maintain perfect clothing lines, employees need to be detail-oriented and able work in teams. Employees who are detail-oriented and can work in leadership or training roles will be good team players. This trait will make your application stand out and set you apart from other candidates.
Flexibility
Flexible work is becoming more popular. This is especially true in retail. ManpowerGroup Solutions' survey found that over half of retail employees believe that flexibility at work is the main factor in deciding whether or not to stay with a company. This contrasts starkly with other industries that place compensation at the top of their motivations.
Communication skills
Retail requires communication skills that are able to communicate with others in order to be successful. In order to share tasks with their colleagues and get updates, employees must communicate well. They must also be able listen to customers in order to understand their needs.
Marketing and finance skills
Retailing jobs require several skills. Communication is a key skill in retail. Customer service skills are essential. You must be able to explain products to customers and answer any questions with politeness. You will also need to communicate with customers via the phone and with colleagues at other stores.
Ability to multitask
Multitasking, while a useful skill, can sometimes be a hindrance. Multitasking can often lead to errors that can negatively affect a person's work or their health. It can be particularly dangerous if someone is trying to multitask while they're crossing the street.
There are many opportunities for career advancement
There are many opportunities for career advancement in retail. Sales associates make a median annual salary of $22,000. These employees greet customers, assist with loss prevention, manage cash registers, and keep stores looking nice. Retail professionals might also be managers of other stores, or even move to other corporate environments.